Shipping policy

Overview

At Rose Vibes, we’re committed to fast, reliable, and sustainable delivery of your premium Bulgarian Rosa Damascena elixirs.
Below you’ll find details on our processing times, shipping options, and policies for both one-time and subscription orders.

Where We Ship

We currently ship to all U.S. states and D.C. using trusted national carriers.
Orders to PO Boxes, APO/FPO/DPO, and Hawaii / Alaska are shipped via USPS and may require extra time.

Processing Times

Orders placed Monday–Friday before 12 PM PT are typically processed and shipped the same or next business day.
Orders placed after the cutoff, on weekends, or on holidays ship the next business day.
You’ll receive an email with tracking as soon as your order leaves our warehouse.

Shipping Options & Rates (US)

🎁 New Customer Offer

Get FREE shipping on your first order — use code FREE at checkout.
(Valid for first-time customers within the contiguous U.S.)

🚚 Subscribers

All active Rose Vibes Subscribers receive Free Standard Shipping on every recurring order within the contiguous U.S.
You can pause, skip, or cancel your subscription anytime from your account.

📦 One-Time Orders (Non-Subscribers)

Service Delivery Time Weight Range Rate
Economy 5 – 8 business days 0 lb – 1 lb Calculated at checkout

Expedited or express options are available at checkout (rates vary by location and carrier).

Tracking Your Order

A tracking link is emailed as soon as your order ships.
Please allow up to 24 hours for the carrier to update tracking activity.

Address Changes & Order Edits

If you need to correct your shipping address or modify an order, please email orders@drinkrosevibes.com as soon as possible.
Once an order is marked processing or shipped, edits are no longer guaranteed.
Carrier intercept or reroute fees (if available) are the customer’s responsibility.

Delivery Issues

Marked “Delivered” but not received?
→ Email orders@drinkrosevibes.com within 7 days of the delivery scan. We’ll assist with a carrier investigation and may offer a one-time courtesy reshipment after review.

Damaged or incorrect items?
→ Keep all packaging and email clear photos within 7 days so we can replace or refund per our Return & Refund Policy.

Risk of Loss

Title and risk of loss transfer to you once the package is handed to the carrier.
Our support team will still help resolve lost or damaged shipments where possible.

Shipping Exclusions & Notes

  • We currently ship within the United States only.

  • International shipping will be announced once available.

  • Unexpected carrier or weather delays may extend delivery times, but we’ll always help track and resolve any issues.

Subscriptions (Shipping Details)

  • Subscribers always receive Free Standard Shipping.

  • Shipping dates are based on your selected renewal frequency.

  • Update your address or payment details before your next charge date to avoid delays or failed deliveries.

Questions?

We’re happy to help with any order or delivery question.
📩 orders@drinkrosevibes.com